Sofrito seeks to maintain and enhance the Company’s reputation by providing our consumers high quality products and services.
The Company views feedback-(including complaints / compliments) from its consumers as an opportunity to learn and improve for the future and is committed to being responsive to the needs and concerns of consumers or potential consumers and to resolving their complaints as quickly as possible in an amicable manner.
We do not collect personal information for any purpose other than to respond to you (for example, to respond to your queries ).
If you choose to provide us with personal information like filling out a Contact Us form with an e-mail address or postal address, and submitting it to us through the website, we use that information to respond to your message, and to help you get the information you have requested.
Our website never collects information or creates individual profiles for commercial marketing. While you must provide an e-mail address for a localised response to any incoming questions or comments to us, we recommend that you do NOT include any other personal information.
This policy has been designed to provide guidance on the manner in which we receive and manage feedback from consumers. We are committed to being consistent, fair and impartial when handling a consumer complaint.